web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / Unable to login to Pow...
Power Automate
Unanswered

Unable to login to Power Automate Desktop

(0) ShareShare
ReportReport
Posted on by 2

Morning.

 

I am trying to login to PowerAutomate Dektop app and I get this error . This is just my own account nothing related to Azure etc , I am my own Admi etc : 


Request Id: 3baa19d6-b2c4-480a-b1df-17b1d5df9900

Correlation Id: d1189c25-39b4-49b3-b31f-ccfa5ecf7c29

Timestamp: 2021-09-30T06:55:45Z

Message: AADSTS50020: User account 'jonathan.whittingham@outlook.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '386ce8c0-7421-48c9-a1df-2a532400339f'(Power Automate Desktop For Windows) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

 

I have the same question (0)
  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Hello @WhittyTheDaddy 

     

    There are other people reporting the same issue as yours.

    Login error - Power Platform Community (microsoft.com)

     

    Person from Microsoft told this was a known issue, so I suppose they are still working on this problem.

     

    By the way, have you already upgrade your installation of PAD software to the latest version?
    If you did not yet, please try it.

     

    Thank you.

  • WhittyTheDaddy Profile Picture
    2 on at

    Is Power Automate part of office 365 as that appears to be the issue with it getting confuses. Desktop app is fine if just stick with that and not office 365

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Automate

#1
David_MA Profile Picture

David_MA 262 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 167

#3
Haque Profile Picture

Haque 154

Last 30 days Overall leaderboard