Connector reference issue

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{"statusCode":401,"headers":{"x-ms-failure-cause":"apihub-token-exchange","x-ms-apihub-obo":"false","x-ms-apihub-cached-response":"true","Date":"Wed, 18 Sep 2024 13:18:17 GMT","Content-Length":"1138","Content-Type":"application/json"},"body":{"status":401,"source":"https://asia-001.token.azure-apim.net:443/tokens/asia-001/office365/cc959703a04b49c8a6a618ee18ff5635/exchange","message":"Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and office365 is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: aadcertificate. Correlation Id=1e83c969-da7e-46a6-8cd7-220daaffb7ff, UTC TimeStamp=9/18/2024 1:05:01 PM, Error: Failed to acquire token from AAD: {\"error\":\"invalid_grant\",\"error_description\":\"AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2024-05-16T23:02:33.7104325Z and was inactive for 90.00:00:00. Trace ID: 21de60a2-fe9a-4974-9be9-b9cd948a2f00 Correlation ID: e3408a58-d1a5-402c-b4fb-33d5ece0197d Timestamp: 2024-09-18 13:05:01Z\",\"error_codes\":[700082],\"timestamp\":\"2024-09-18 13:05:01Z\",\"trace_id\":\"21de60a2-fe9a-4974-9be9-b9cd948a2f00\",\"correlation_id\":\"e3408a58-d1a5-402c-b4fb-33d5ece0197d\",\"error_uri\":\"https://login.windows.net/error?code=700082\"}']"}}

How to resolve this issue permanently?

As it is difficult to always refresh manually by navigate to default solution for production flow that is part of managed solution. Please assist.

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Srini007 3,490 Super User 2026 Season 1 on at

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Hi,

It's very difficult to understand your issue just by copying the error message of some X connector.

If you are asking any question related to your issue, It's better to mention which connector and what you are trying to achieve

Also, including screenshot and explaining your issues which be more clearer to understand your issue

If I have answered your question, please mark it as the Answered. If you like my response, please give it a Like.

Regards,
Srini

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trice602 16,305 Super User 2026 Season 1 on at

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Hi,

Reauthenticate the connection.

This error message indicates that the refresh token used to authenticate with Office 365 services has expired due to inactivity. Specifically, the refresh token was issued on May 16, 2024, and remained inactive for 90 days, causing it to expire on September 18, 2024.

To resolve this, try the following steps:

Reconnect the Office 365 connection in Power Automate or Power Apps:

Go to the Data section in Power Apps or Power Automate.

Locate the Office 365 connection and reauthenticate it by signing in again. This will issue a new token for use in the flow.

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⭐ If this was helpful, please like and/or mark as a verified answer to help others find this too!

Always glad to help! 💯💯💯💯💯

Tom

Follow me on LinkedIn - Thomas Rice, PMP | LinkedIn

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trice602 16,305 Super User 2026 Season 1 on at

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Hey there!

I am following up on this post connector reference issue in this category general discussion from 10/26/2024. I know the post is a little older, but it is a common question here so wanted to take a moment and follow-up. I see there have been 2 replies and 1 likes and asking if your question has been answered. If so, please help the community out by completing one or more of the following actions! Thanks in advance!

Easy as 1-2-3 ‼️💯⭐😎🆒🙏

1) Mark a reply as a verified answer - this is essential, and it helps others with the same general question find this thread. ✅

2) You can also mark one of more replies as a verified answer. Please take a moment and give the author credit for volunteering their time. ✌️

3) Like one or more replies. Kudos always greatly appreciated! 👍

Pro tip: if you found your own solution or workaround, feel free to add a reply to your own post and mark it as the solution too! The goal is to get this thread marked with a verified answer by anyone that finds one or more replies helpful!

Again, thanks in advance for reading and responding, always glad to help! Tom 💯💯💯💯💯

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trice602 16,305 Super User 2026 Season 1 on at

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If I can help with anything else please let me know or tag me in a future post, I enjoy reading and answering questions. Always glad to help! Tom 💯💯💯💯💯

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