Power Platform Community Forum Thread Details

Outbound Calling facility for PVA

Hi Everyone!

I am currently working on creating a bot that is capable of initiating outbound calls to users. I have tried following the MS learning resources for Enabling Voice in PVA and installed/used the following extensions/licenses:

- Started Dynamic 365 trial for the Bot

- Installed the Omnichannel for Customer Service, Omnichannel Power Virtual Agent Extension, Omnichannel Telephony Power Virtual Agent Extension

- Has 60 minutes available for Demo

- Created Workstream and Voice Channel, and added the Bot in the Workstream

However, cannot still figure out how to add/give voice to the bot. Any suggestions? Please note that I am currently utilizing the trial version of licenses, as I am not certain whether acquiring a specific license would satisfy my requirements.

P.S: I'm getting an error "An unexpected server error occurred." in the PVA details, this happened after installing the mentioned extensions.