Power Platform Community Forum Thread Details

Hi everyone,

I built a Copilot Studio Agent and it works perfectly when I (the author) use it. However, when I share it with my colleagues, they receive a "SystemError" every time they try to use it.

Here are the details:

1. Environment: TIW-2201-TS-PRD (Production)

2. Agent functionality: Business card recognition + writing data to Excel/Dataverse

3. Symptoms:

The Agent works fine when I (the author) use it

After sharing with colleagues, they receive a SystemError

Error code: SystemError

Conversation ID: a:1qUHiFZSIsmPr214y0yvpEt5mN6dSSQ4i-F3FIxdFjHNpfaW15B8m8QSgfyIaIAZX5Dt3u9y1150A8KzO8FgcguNg3Y8qS1GMZkEtclViYSmMBZprSEZTf83m9q5p-pER

4. What I have already tried:

✅ Changed Flow Connection References to use the author's connection (instead of "Provided by run-only user")

✅ Checked Agent connection settings (shows "No permissions associated with this Agent")

✅ Confirmed Security Group: Not assigned (no restriction)

✅ Confirmed colleagues have been added to the environment's user list with "Basic User" security role

✅ Republished the Agent (with "Force newer version for persistent channels" enabled)

✅ Colleagues deleted old chat and started a new conversation

5. The issue persists. Additionally, I cannot see any failed run history when colleagues trigger the Flow — it appears the Flow is not being triggered at all.

Has anyone encountered a similar issue? Any suggestions on what else I should check or try?

Thank you in advance for your help!

Categories:

General topics