Power Platform Community Forum Thread Details

The agent has added the SharePoint address to the knowledge base. When the client asks related questions, many of them cannot be found. How should we adjust this?

Categories:

Building Power Apps

hi @YD-09050226-0,

Probably, the knowledge base indexing or content ingestion needs adjustment.

Ensure the SharePoint content is fully crawled and indexed by the search engine powering the knowledge base.
Confirm that the knowledge base ingestion process extracts not just metadata but also the full text content from SharePoint documents and pages.
Check if the knowledge base is configured to include all relevant SharePoint sites, libraries, and folders where content resides.
Enhance metadata tagging and content categorization in SharePoint to improve search relevance.
Consider adding synonyms, keywords, or AI-based semantic enrichment to help the knowledge base understand user queries better.
Review the knowledge base query configuration to ensure it queries the SharePoint content source correctly and handles user intents effectively.

Refefence: create filter conditions

I am sure some clues I tried to give. If these clues help to resolve the issue brought you by here, please don't forget to check the box Does this answer your question? At the same time, I am pretty sure you have liked the response!