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PVA bot hand off to Agents using Teams

Posted on by 10

I've tried looking everywhere but I can't find any information on this.

 

Is there a way to hand off chats to agents on Teams? So the agents will be sat on Teams and get a pop up sayin accept decline the chat. 

  • Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: PVA bot hand off to Agents using Teams

    Handing off to a Live Agent normally requires the use of the Dynamics Omnichannel for Customer Service.  But you can build your own custom engagement hub.  Here's an article on how to create a custom engagement hub. Hand off chatbot conversations to any generic engagement hub - Power Virtual Agents | Microsoft Learn

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