Adaptive Cards

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Posted on 15 Dec 2022 15:24:57 by MartinPena

We have created a chatbot in PVA (Teams version) and we want to trigger a flow from Power Automate sending an adaptive card through this PVA and waiting for the response.

The problem is that when you choose the PVA Channel to send the adaptive, the card is sent correctly but if you click on any option you never receive the response.

Choosing the "Power Virtual Agent" option we dont receive any response:

Choosing the "Bot de Flow" option we do receive the response:

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Expiscornovus 32,169 Most Valuable Professional on 20 Dec 2022 at 11:08:06

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Re: Adaptive Cards

Hi @MartinPena,

I would start by double checking the list of prerequisites in this Microsoft Learn article:

https://learn.microsoft.com/en-us/power-virtual-agents/advanced-proactive-message

Check things like:

A bot can't deliver messages if the recipient:

Doesn't have the bot installed in Microsoft Teams.

Has uninstalled the bot.

Has blocked the bot.

Doesn't have permission to chat with the bot - in which case you'll need to share the bot with users.