How to add speech or voice feature into PVA chatbot

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Posted on by Somil

Hello,

I need help for voice feature in power virtual agent for both end communications in input and output field.

As in my PVA account it is only showing text input and output . Is there any other way to add voice in PVA.

Kindly help me on this or any other way.

Regards,

Somil

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gregmarbais 108 on at

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@Somil I think the feature you're looking for is something they're working on and estimated to go to Public Preview this month sometime: https://learn.microsoft.com/en-us/power-platform-release-plan/2022wave2/power-virtual-agents/multi-modal-response-authoring

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HenryJammes Microsoft Employee on at

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Customers typically add a speech channels to their PVA bots by either:
Using Dynamics 365 Omnichannel for Customer Service, as it has a native Voice channel and can integrate with PVA.
Using AudioCodes VoiceAI Connect as a communication hub between PVA and 3rd-party telephony system and cognitive speech service to support voice-bot use cases. You can easily try it with the step-by-step included in PVA in a Day training: https://aka.ms/PVAInADay (chapter 16 of the student materials: https://aka.ms/PVAinaDayPackage).
The upcoming use multi-modal response authoring feature advised by @gregmarbais will offer flexibility to adjust bot behavior by channel right in the PVA canvas, so from a maker perspective, but will not introduce a native voice channel.

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Bose 2 on at

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Hello,

Can you please confirm whether i need the Dynamics 365 Omnichannel if i go for native voice channel to integrate with PVA? Can i directly connect Azure Communication SErvices with PVA (Copilot-studio)?

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