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Hello,
I need help for voice feature in power virtual agent for both end communications in input and output field.
As in my PVA account it is only showing text input and output . Is there any other way to add voice in PVA.
Kindly help me on this or any other way.
Regards,
Somil
@Somil I think the feature you're looking for is something they're working on and estimated to go to Public Preview this month sometime: https://learn.microsoft.com/en-us/power-platform-release-plan/2022wave2/power-virtual-agents/multi-modal-response-authoring
Customers typically add a speech channels to their PVA bots by either:
The upcoming use multi-modal response authoring feature advised by @gregmarbais will offer flexibility to adjust bot behavior by channel right in the PVA canvas, so from a maker perspective, but will not introduce a native voice channel.
Can you please confirm whether i need the Dynamics 365 Omnichannel if i go for native voice channel to integrate with PVA? Can i directly connect Azure Communication SErvices with PVA (Copilot-studio)?
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