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Are ServiceNow CMDB structured tables supported as Copilot Studio knowledge sources?

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Posted on by CU01071717-1
Hi Community,
 
From Microsoft documentation, I can see that the ServiceNow Knowledge is mainly described for ServiceNow Knowledge Base / KB articles, including articles, comments, attachments, and knowledge article templates. 
 
However, I could not find documentation confirming that ServiceNow CMDB structured tables can be added directly as Copilot Studio knowledge sources.
 
Can someone confirm whether ServiceNow CMDB structured data is directly supported as a Copilot Studio knowledge source? if yes how.

Thanks.
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    Sayali-MSFT Profile Picture
    Sayali-MSFT Microsoft Employee on at
    Hello CU01071717-1,
    ServiceNow Knowledge Base content (KB articles, comments, attachments, and templates) is supported as a native Copilot Studio knowledge source. However, ServiceNow CMDB structured tables are not currently supported as a direct knowledge source. To use CMDB data, you must query it through ServiceNow APIs, connectors, custom connectors, or MCP tools rather than the Knowledge source experience.

    Reference Document-
    1. ServiceNow Knowledge connector overview - Microsoft 365 Copilot connectors | Microsoft Learn
    2. Add Service Now unstructured knowledge base content as a knowledge source | Microsoft Learn

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