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Error: "Bing Search will not work in your environment"

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Posted on by mohammadsorkhia

Hey, I developed a bot in the development environment with the web search capability enabled.
I exported the bot as a solution and imported it into the production environment.
Now, when I try to publish it, I get the following error:

    "diagnosticResult": [
      {
        "$kind": "SearchAndSummarizeContentError",
        "errorCode": "BingSearchBlocked",
        "errorMessage": "Bing Search will not work in your environment."
      }

any help would be greatly appreciated!

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S-Venkadesh 1,214 Super User 2026 Season 1 on at

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Hi @mohammadsorkhia,

What do you mean by “web search capability enabled”?
Are you using a custom Bing Search API under Knowledge sources, or is “Use information from the Web” toggled ON in your agent settings?

I hope this information helps! If it does, please consider giving a 👍.
Best regards,
S-Venkadesh

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Pstork1 69,127 Most Valuable Professional on at

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Check that the production environment hasn't had Bing Search disabled in the Environment settings > Generative AI features. Its at the very bottom in the right column. I suspect that has been turned off in production.

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mohammadsorkhia 29 on at

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Thank you so much @Pstork1

It solved the problem

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