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Copilot Studio
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Ending a conversation after user triggers same response multiple times

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Posted on by KatieAU 4

I have a bot where I want to end the conversation when the user triggers the same response twice (foul language). At the moment I have the flow with:

  1. User query (trigger)
  2. Response
  3. Offer the Y/N option to ask another question: If No - end conversation. If Yes, back to normal conversation flow (Start over system topic)

For users who answer yes, can I add a topic as a condition? If so, how?

 

Does anyone have any suggestions?

 

Thanks

Katie

Categories:
Topic creation & management
I have the same question (0)
  • Kamrani Profile Picture
    Kamrani Microsoft Employee on at

    Hi @KatieAU - you should be able to use redirect topic node to call another topic from the condition node. 

    Kamrani_0-1677270070918.png

     

  • KatieAU Profile Picture
    KatieAU 4 on at

    Thanks Kamrani for your suggestion.

     

    I don't want to redirect them to the topic. If they trigger the same topic twice in a row, I want to be able to provide a custom message.

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