SharePoint Online Consent Button Not Responding On Teams App

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Posted on by CD-25010348-0

We are about to go live with one of the business critical AI Assistant we have developed in-house using Copilot studio, the AI Assistant is working fine while on the Development Environment, (both on the Copilot Studio test environment and on Microsoft Teams App).

Upon deploying to Production, and publishing the Copilot Studio Agent to Teams, the SharePoint Online consent screen fails to respond while clicking on the Allow button, meanwhile, it's responding on Copilot Studio.

Any suggestions on how to resolve this would be appreciated. See screenshot below:

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Building Copilot Studio chatbots in Microsoft Teams

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Michael E. Gernaey 53,963 Moderator on at

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Hi @CD-25010348-0

The primary 2 reasons for this aside from network issues, are

1) Consent for the App itself, just making sure your admin actually gave consent or it will not work at the Org level

2) If the person, the organization, the browser itself is set to not allow cookies, either all up, or 3rd party. So make sure that it's enabled since this is actually coming from essentially a 3rd party, not directly from your direct copilot agent URL

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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CD-25010348-0 14 on at

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Thank you @Michael E. Gernaey,

This is happening to me, and I am the maker of the agent, and the administrator. Do I still need another admin to give consent?

It was working fine while in the development environment using the same browser, I started experiencing this after I have deployed the agent to the production environment.

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Michael E. Gernaey 53,963 Moderator on at

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H i@CD-25010348-0

Just being the owner or admin, I know sounds weird, but doesn't make it work, if within the admin itself its turned off, you would have to specifically go and just make sure you don't have any policies by accident or that you approved it etc.

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Michael E. Gernaey 53,963 Moderator on at

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Also to mention. that development mode is super super different than published, so it's unfortunately not an apples to apples situation

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CD-25010348-0 14 on at

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Hello @Michael E. Gernaey,

Thanks for your response.

We don't want to turn off the policy, we want it to respond when the Allow is clicked so the conversation can go on.

Also, What I meant by Development environment was that after developing, I published it to the Teams Channel, I tested it on Teams Channel while publishing from the Development Environment, and it was working.

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