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Urgent: Signing in to make.powerautomate.com blocks my desktop

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Posted on by Community Power Pla... Microsoft Employee

I wanted to evaluate the possibilities of make.powerautomate.com and then decide whether to upgrade. I used the same login email and now have a different correlation ID. Therefore I can't see my flows on the web version and I can't access my desktop flows anymore. I am desperate and I urgently need help!

PowerAutomate not working 30122023 screenshot.png

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Power Automate Desktop

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Nived_Nambiar 18,138 Super User 2026 Season 1 on at

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Hi @gesslevi

for accessing power automate cloud, is it access issue ?

Thanks & Regards,
Nived N 🚀

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Agnius Bartninkas Most Valuable Professional on at

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If you want to see the possibilities and decide on whether you want a Premium license or not, you should get a Trial license. Without having it, you wouldn't be able to see anything anyway, as the cloud portal has no connectivity to the desktop app without either a Premium or a Trial license.

The trial license is valid for 90 days, so plenty of time to test it out. See here for more info: https://learn.microsoft.com/en-us/power-platform/admin/power-automate-licensing/types#trials

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Community Power Pla... Microsoft Employee on at

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I have already developed several processes on the DESKTOP and no longer have access because I have logged in ONLINE with the same e-mail address, which has generated a new correlation ID.

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Agnius Bartninkas Most Valuable Professional on at

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Try getting a trial license on the same account, and you should regain access to your desktop flows.

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gesslvin 4 on at

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I could not register, not even to become a paying subscriber. My cell phone number is not accepted and they want me to contact customer service. That doesn't work either. I'm at the end of my tether. It's exasperating!
Now I've also had to change my user name and have had to make a new selection so that I can post here at all.

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Agnius Bartninkas Most Valuable Professional on at

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I honestly have not experienced this. It is likely related to attempting to use PA Premium on a personal account, which it is not designed for (you need a work/school account to do it). I can only recommend trying to contact their support for help.

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gesslvin 4 on at

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I was in contact with Supports for five hours yesterday and must have been passed around four times. Nobody was really responsible for it and in the end they said that it had been forwarded to the developers. However, I didn't get a reference number and can't follow up. I've never experienced anything like this before. Very disappointing the whole Microsoft experience!

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