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Cannot drag lines to return to previous part of conversation

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Hello all,

 

I am fairly new to PVA, but I have seen that there is the functionality to drag a connector line from below a message back to a previous point in the conversation. I am unable to do this on both my laptop and my desktop PC.

 

In example, I have an intake form taking Name, phone number, etc and asking a yes or no question to the customer if the information is correct. On yes, it continues down to more questions. On No, I want it to return back up to re-ask the information. I can drag the button, but there is no line when I drop it back to the point in the previous dialogue.

 

LDavisWyEngage_0-1602607814215.png

 

Any help is greatly appreciated! Thanks!

 

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  • YoshieTateishi Profile Picture
    YoshieTateishi 4 on at
    Re: Cannot drag lines to return to previous part of conversation

    I am facing same issue.
    That's Fire Fox specific issue, I observed.
    I was helped this report. Thanks! 🙂

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Cannot drag lines to return to previous part of conversation

    Hi @Anonymous ,

     

    Yes, we have some issues when we are using the Firefox browser.

    Nice! 🙂

  • Re: Cannot drag lines to return to previous part of conversation

    @renatoromao, thanks for the solution - looks like it has to do with FireFox. Worked fine in edge browser!

     

    Thanks again

  • Re: Cannot drag lines to return to previous part of conversation

    Yes @renatoromao, I have tried dragging the ball back up to another one of the balls above. I am currently using FireFox, but I have a few extensions - IE Ublock Origin

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Cannot drag lines to return to previous part of conversation

    Hi @Anonymous ,

     

    Did you try to click on the ball and drag it to another previous ball?

    Which browser you are using to do it?

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