Unable to integrate with SharePoint knowledge base.

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Posted on by SS-15100851-0

All the authentication secret key part has been configured by the admin as per Microsoft sharepoint integration guidelines of Copilot studio.

But still when we ask a question the bot says as per the below image; Seems like the bot is not able to fetch the document uploaded in sharepoint.

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HV-15101108-0 2 on at

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I have the same issue, if you find something helpful then please share it to me as well.

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SaiRT14 1,992 Super User 2025 Season 1 on at

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Here are quick checks:

Verify API Limits or Errors
Access Token and Expiration
Verify SharePoint Permissions
Correct Knowledge Source Configuration

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi SS-15100851-0,

Please let us know what kind of documents are being used as Knowledge source.

Thanks.

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SS-15100851-0 15 on at

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We have uploaded only one .docx file in the sharepoint link.

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SS-15100851-0 15 on at

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Verify API Limits or Errors
Access Token and Expiration

Where to check the above points?

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juangonzalezAuc 101 on at

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Are you saying that the app registration is created and configured correctly? can you get screenshots for that? Is the copilot Authentication configured correctly?

We have found that you can just skip the app registration and just do Microsoft Authentication and it will work, but you will need the app registration for SSO if you want to deploy on Teams.

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Iwarzon 50 on at

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Microsoft is changing its authentication Sharepoint requirements per day... but if you go full manual authentication with spn it will work, if it is configured correctly.

SPN Permissions
Delegated scope

MCS security authentication configuration, observe the required scope. And the redirect uri

Good luck!

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi SS-15100851-0 ,

Kindly follow the below post to setup the manual Authentication.

https://msdcentral.site/copilot-studio-how-to-configure-manual-authentication/

Thanks.

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