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Unable to integrate with SharePoint knowledge base.

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Posted on by 12
All the authentication secret key part has been configured by the admin as per Microsoft sharepoint integration guidelines of Copilot studio.
 
But still when we ask a question the bot says as per the below image; Seems like the bot is not able to fetch the document uploaded in sharepoint.
 
 
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  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 1,278 on at
    Unable to integrate with SharePoint knowledge base.
     
    Kindly follow the below post to setup the manual Authentication.
     
     
    Thanks.
  • Iwarzon Profile Picture
    Iwarzon 50 on at
    Unable to integrate with SharePoint knowledge base.
    Microsoft is changing its authentication Sharepoint requirements per day... but if you go full manual authentication with spn it will work, if it is configured correctly.

    SPN Permissions
    Delegated scope

    MCS security authentication configuration, observe the required scope. And the redirect uri



    Good luck!
  • juangonzalezAuc Profile Picture
    juangonzalezAuc 62 on at
    Unable to integrate with SharePoint knowledge base.
    Are you saying that the app registration is created and configured correctly? can you get screenshots for that? Is the copilot Authentication configured correctly?
    We have found that you can just skip the app registration and just do Microsoft Authentication and it will work, but you will need the app registration for SSO if you want to deploy on Teams.
     
     

  • SS-15100851-0 Profile Picture
    SS-15100851-0 12 on at
    Unable to integrate with SharePoint knowledge base.
    Verify API Limits or Errors
    Access Token and Expiration
     
     
     
    Where to check the above points?
  • SS-15100851-0 Profile Picture
    SS-15100851-0 12 on at
    Unable to integrate with SharePoint knowledge base.
    We have uploaded only one .docx file in the sharepoint link.
  • Vinoth Selvam Profile Picture
    Vinoth Selvam 1,278 on at
    Unable to integrate with SharePoint knowledge base.
     
    Please let us know what kind of documents are being used as Knowledge source.
     
    Thanks.
  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,931 on at
    Unable to integrate with SharePoint knowledge base.
    Here are quick checks:
     
    Verify API Limits or Errors
    Access Token and Expiration
    Verify SharePoint Permissions
    Correct Knowledge Source Configuration
     
  • Suggested answer
    HV-15101108-0 Profile Picture
    HV-15101108-0 2 on at
    Unable to integrate with SharePoint knowledge base.
    I have the same issue, if you find something helpful then please share it to me as well. 

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