web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id : Yeilq2h4UbuR0k4StMezv0
Copilot Studio - General
Answered

AMA: Social Media integration with PVA

Like (1) ShareShare
ReportReport
Posted on 14 Jun 2022 16:25:53 by 167

How could we possibly include social media integration like Whatsapp with PVA? 

  • Roma Gupta Profile Picture
    167 on 14 Jun 2022 at 16:44:05
    Re: Social Media integration with PVA

    Understood thanks a mil @D365Goddess & @AnnaChu 

  • Anna Chu Profile Picture
    Microsoft Employee on 14 Jun 2022 at 16:41:24
    Re: Social Media integration with PVA

    Just getting clarity @GR29 I think @D365Goddess answered your question - via the Omnichannel app for D365 Customer Service you can answer questions coming in from Whatsapp but there isn't anything out of the box via PVA to do what you're asking for. Did that help?

  • dian74 Profile Picture
    63 Most Valuable Professional on 14 Jun 2022 at 16:40:44
    Re: Social Media integration with PVA

    Hi GR29! Yes that was what I was referring to. I assume you mean a customer sends a message through whatsapp and you want the bot to respond to that question? Additional channels like these are not available OOB.

  • Roma Gupta Profile Picture
    167 on 14 Jun 2022 at 16:33:59
    Re: Social Media integration with PVA

    Actually the customer is looking to build a solution so that a bot can answer Whatsapp questions!!
    I have done API integrations with WhatsApp but looking forward to what we can do here

  • Verified answer
    dian74 Profile Picture
    63 Most Valuable Professional on 14 Jun 2022 at 16:31:49
    Re: Social Media integration with PVA

    Hi GR29! Thanks for your question! We currently have the ability to use Whatsapp (and many more) channels in the Omnichannel app for Dynamics 365 Customer Service, so I would recommend using that. PVA is a chat bot, and we are not managing channels here. I hope that helps!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Telen Wang – Community Spotlight

We are honored to recognize Telen Wang as our August 2025 Community…

Announcing our 2025 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 468 Super User 2025 Season 2

#2
stampcoin Profile Picture

stampcoin 52 Super User 2025 Season 2

#3
trice602 Profile Picture

trice602 46 Super User 2025 Season 2