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using nickname in chat

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Posted on by robmays

41

when i reply to a user it is showing my name as Lastname, firstname. how do i get it to show nickname please?

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robmays 41 on at

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Re: using nickname in chat

thank you excellent
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CU22081450-0 Most Valuable Professional on at

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Re: using nickname in chat

Great, @robmays !

The display name you can configure inside the Omnichannel Administration, this link will help you: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name

But maybe you can get limitations because is a new integration with Power Virtual Agents and some features can be missing.
robmays 41 on at

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Re: using nickname in chat

I am using a custom website channel
robmays 41 on at

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Re: using nickname in chat
CU22081450-0 Most Valuable Professional on at

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Re: using nickname in chat

Hi @robmays ,

Can you take some pictures of your bot?

And which channel do you are using?

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