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Power Platform Community / Forums / Copilot Studio / Users are Prompted to ...
Copilot Studio
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Users are Prompted to connect to other services with their credentials

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Hi, I have some copilot studio agents that I have published to SharePoint.  Under security the agents are set to authenticate with Microsoft.  The user experience is not great. The message sometimes comes up for users to allow the connection user their credentials.  Once the user clicks allow, there is a blank and no response. They have to refresh and then go back to enter prompts.   Is there a way to provide a better end-user experience without using the No authentication option?   


 
 
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  • Suggested answer
    Vish WR Profile Picture
    3,748 on at
     

    It is expected that users will be prompted to provide consent when accessing the application for the first time.

    Regarding the blank page, that does not appear to be normal behaviour and could potentially be a Microsoft service issue or a temporary glitch. I would recommend raising a support ticket with Microsoft for further investigation.

    As for bypassing the consent screen, that is generally not possible because consent is tied to the user’s identity, permissions, and organizational policies. User consent is a fundamental part of the authentication and authorization process and cannot be avoided in standard scenarios.

     


     
  • Verified answer
    Prasad-MSFT Profile Picture
    Microsoft Employee on at

    When using Microsoft authentication, users may be prompted to grant consent the first time they access the agent. In general, they should not need to refresh the page after granting access, so the behavior you're seeing is not expected.

    A few things to check:

    • Verify whether the issue occurs for all users or only some users.
    • Test in different browsers and in an InPrivate/Incognito session.
    • Check whether third-party cookies or browser security settings are blocking the authentication flow.
    • Confirm that the SharePoint site and Copilot Studio agent are in the same tenant and that users have the required permissions.
    • Review browser developer tools and Copilot Studio analytics for any authentication or runtime errors.

       

    At this time, there isn't a supported way to avoid the Microsoft sign-in/consent experience while still using authenticated access. The main alternative is No authentication, but that comes with the expected security trade-offs.

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