I have created a bot which isn't behaving the same way in Teams as it does in the test bot.
It starts with a topic called Greeting, which simply displays a basic greeting to the user. This then goes to another topic called InitialQuestions which asks for customer name amongst other information. It then goes to another topic called Package which asks series of questions to build a package. At the end it displays a message with the configured package and says "type start to start over". This then goes to a topic called Start Over which displays a simple message and then goes back to the Greeting topic again.
It works perfectly fine using the test bot, but when published to Teams after typing start and it asking for the customer name again it then says "Sorry, I am not able to find a related topic. Can you rephrase and try again?". The only way out of this loop is to type in a greeting such as hello.
Ideally I need the Start topic in there as users may need to restart the Bot at any time without going through all the questions first. Any ideas why it may be behaving in this way?
Thanks in advance.