Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Copilot Studio - General
Unanswered

Is it possible handoff conversations to a Generic Engagement Hub.

(0) ShareShare
ReportReport
Posted on by 78

Hi Team,


Is it possible handoff conversations to a Generic Engagement Hub.

Hand off chatbot conversations to any generic engagement hub - Microsoft Copilot Studio | Microsoft ...

Below Github repo is not having complete code for this implementation, if possible, can you please provide complete code for this.
CopilotStudioSamples/ConnectToEngagementHub at master · microsoft/CopilotStudioSamples · GitHub

Is this solution works for both Teams and Web?

Categories:
  • argeraju Profile Picture
    78 on at
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    Thank you so much Peter. Now I am able to download code.

    Opened code in VS, having couple queries w.r.to same.
    How does this handoff will happen,

    How copilot will call this handoff helper?

    argeraju_0-1704475442745.png

    In below highlighted text is talking about DirectLine, does teams channel supports DirectLine?

    argeraju_1-1704475529326.png


    Can you please clarify and provide in detail information about it.

  • peterswimm Profile Picture
    Moderator on at
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    I think I see the problem, can you try:

     

    git clone https://github.com/microsoft/CopilotStudioSamples.git
     
  • argeraju Profile Picture
    78 on at
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    Hi Peter,

    Thank you so much for the quick reply. Appreciated.

    I am unable to copy below highlighted git repository mentioned in the below link
    ConnectToEngagementHub 


     

    argeraju_1-1704473018569.png

     

    Can you please help me out with this?

     

  • peterswimm Profile Picture
    Moderator on at
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    This code is designed as a framework for developers to extend for their handoff platform of choice. It should work for teams and web.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Understanding Microsoft Agents - Introductory Session

Confused about how agents work across the Microsoft ecosystem? Register today!

Warren Belz – Community Spotlight

We are honored to recognize Warren Belz as our May 2025 Community…

Congratulations to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Copilot Studio - General

#1
Ekta Gupta Profile Picture

Ekta Gupta 4

#2
ricardodesouza Profile Picture

ricardodesouza 2

#2
L-1234567-0 Profile Picture

L-1234567-0 2

Overall leaderboard