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Community site session details

Session Id : JrbNOZ6yX9Y6Nf3SEdwOa8
Copilot Studio - General
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Is it possible handoff conversations to a Generic Engagement Hub.

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Posted on 5 Jan 2024 11:00:48 by 78

Hi Team,


Is it possible handoff conversations to a Generic Engagement Hub.

Hand off chatbot conversations to any generic engagement hub - Microsoft Copilot Studio | Microsoft ...

Below Github repo is not having complete code for this implementation, if possible, can you please provide complete code for this.
CopilotStudioSamples/ConnectToEngagementHub at master · microsoft/CopilotStudioSamples · GitHub

Is this solution works for both Teams and Web?

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  • argeraju Profile Picture
    78 on 05 Jan 2024 at 17:26:03
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    Thank you so much Peter. Now I am able to download code.

    Opened code in VS, having couple queries w.r.to same.
    How does this handoff will happen,

    How copilot will call this handoff helper?

    argeraju_0-1704475442745.png

    In below highlighted text is talking about DirectLine, does teams channel supports DirectLine?

    argeraju_1-1704475529326.png


    Can you please clarify and provide in detail information about it.

  • peterswimm Profile Picture
    Moderator on 05 Jan 2024 at 16:51:40
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    I think I see the problem, can you try:

     

    git clone https://github.com/microsoft/CopilotStudioSamples.git
     
  • argeraju Profile Picture
    78 on 05 Jan 2024 at 16:46:36
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    Hi Peter,

    Thank you so much for the quick reply. Appreciated.

    I am unable to copy below highlighted git repository mentioned in the below link
    ConnectToEngagementHub 


     

    argeraju_1-1704473018569.png

     

    Can you please help me out with this?

     

  • peterswimm Profile Picture
    Moderator on 05 Jan 2024 at 16:04:17
    Re: Is it possible handoff conversations to a Generic Engagement Hub.

    This code is designed as a framework for developers to extend for their handoff platform of choice. It should work for teams and web.

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