Hey there,
I created some kind of ticket-system with the help of Power Automate, Planner, MS forms and Sharepoint.
Now to give you some background info what's happening when:
1) user fills out the form
2) I create a task in planner
3) an Email will be send informing the user that their task has been created
4) when I'm done working on the task and closing it another Email with the same subject will be send informing the user that his task has been closed and the things that were done
Now to the problem of it:
these 2 emails, although having the same subject, don't get shown as conversation but instead are two separate emails.
Is there a way to fix that?
I found a thread from 2019 where someone had the same problem and the answer back then was that it isn't possible. But there are many tools available that do exactly that. Like Jira for example.
Regards,
Jan
