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Calling Actions from Copilot Studio
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calling flows in to PVA from 2 different knowledge bases in the same QnAMaker resource.

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Hi, I am trying to call in 2 flows into my PVA, from 2 different knowledge base in my QnA Maker. Even though the 2nd flow tests ok, but it doesn't bring back any answer and jumps in to next step in the bot. Is there anything I can do to fix this? Many thanks

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  • Verified answer
    matab Profile Picture
    matab on at
    Re: calling flows in to PVA from 2 different knowledge bases in the same QnAMaker resource.

    Hi @Jcook ,

     

    apologies for late reply, but I managed to fix it at the end. I re-set the Fallout Flow which was built originally, and then picked a different name for the return value "Title" for my 2nd flow!! not sure if any of these were the issue really, but it somehow worked!! thanks for your help anyways.

     

  • Jcook Profile Picture
    Jcook 740 on at
    Re: calling flows in to PVA from 2 different knowledge bases in the same QnAMaker resource.

    Hey @matab 

     

    Are both Flows being called from PVA?

     

    Could you share some screenshots of the Flow and the Topic where you expect the Answers to be

  • matab Profile Picture
    matab on at
    Re: calling flows in to PVA from 2 different knowledge bases in the same QnAMaker resource.

    Thanks @Jcook, Yes I am pulling data back into PVA using the return values action in the Flow.

     

    What condition do I need to use? I have a multi choice option to initiate the bot conversation, two of choices are linked to a PVA decision tree which work fine. The other two need to return the answer from the 2 knowledge bases. One of them is built in to the FallBack topic and works fine,it's the 2nd KB that doesn't return any answer.  

  • Jcook Profile Picture
    Jcook 740 on at
    Re: calling flows in to PVA from 2 different knowledge bases in the same QnAMaker resource.

    Hello @matab 

     

    @What does your Flow look like? Are you passing data back into PVA using the return values action?

     

    Also in PVA you will want to use a condition

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