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Displaying contact information

Posted on by 1

Hello everyone! I'm new to PVA and had a question. 

I would like to know if there is a way to ask the bot to display contact information of an employee. 

For example. If I asked 'Who is John Doe' I want the bot to get the contact information (maybe from Azure or Exchange?) Like Email, desk phone etc...

Bonus if the bot will create a small link or a redirect to that contact directly in teams?

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  • Expiscornovus Profile Picture
    Expiscornovus 29,248 on at
    Re: Displaying contact information

    Hi @m00s3s,

     

    I actually published an article with an example on searching for users in Azure Active Directory. This might be a good starting point for you: https://www.expiscornovus.com/2022/01/21/search-for-azure-active-directory-users/

     

    Obviously, in your setup you might want to change your bot questions and the contact information in the flow setup. Let me know if you need any additional help configuring this.

     

    1. Flow setup

     

    51833791088_535a32072c_c.jpg

     

    2. Topic setup in the Power Virtual Agent.

     

    51833641531_217bb8cdf1_c.jpg

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