Power Platform Community Forum Thread Details

Currently, the inactivity trigger sends a message even when the user is not actively interacting with the Teams agent for an hour.

- This results in users receiving inactivity messages when the agent window is not open, which can feel out of context.
- Ideally, inactivity messages should be sent only when the Teams agent window is open, so the user can see and respond while actively engaging with the agent.
- Sending inactivity messages outside of active usage may lead to:
- Unnecessary notifications
- User confusion about why the message was sent
- A poor overall user experience
- From a UX perspective, inactivity messages should act as a nudge within an active session, not as an unsolicited message.

- If detecting whether the agent window is open is not technically feasible due to platform limitations, we may need to:
- Revisit the inactivity trigger design
- Consider alternative approaches such as explicit session-end handling or clearer conversation closure logic

Can someone please help me on this. Thanks in advance!!

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Building Copilot Studio chatbots in Microsoft Teams

Topic creation & management