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Power Platform Community / Forums / Copilot Studio / Connecting whats app c...
Copilot Studio
Suggested Answer

Connecting whats app channel to the Agent on copilot studio

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Posted on by 26
I am trying to connect my AGENT to whatsapp using the whatsapp channel on copilot studio. i have tried to register my whatsapp number on ACS and this is my current  status and i am stuck.
 
 
 
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  • Suggested answer
    Robu1 Profile Picture
    1,703 Super User 2026 Season 1 on at
    Hi ,
     
    Thank you for choosing Microsoft Power Platform Community.
     
    Registering your WhatsApp number in Azure Communication Services (ACS) is only Step 1 of the process.

    Copilot Studio also needs three things before the WhatsApp channel becomes active:

    A verified WhatsApp Business Account (WABA)

    A registered phone number in ACS

    A connected WhatsApp channel inside Copilot Studio

    Most people get stuck between Step 1 and Step 2, because ACS shows a status like:

    • Pending
    • In progress
    • Needs verification
    • Awaiting Meta approval

    Copilot Studio will continue when Meta approves the number.

    I would suggest that you blur any personal information such as your phone number when reporting issues in the community.

     

    Here are some resources:

    https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-add-bot-to-whatsapp?utm_source=copilot.com

    You could follow up your request directly with Meta

    https://business.facebook.com/settings

    Consider giving a like if this was helpful or accept solution if it helped solved the problem.

     

    Cheers,

    Robu1

    Superuser S1:2026

    Moderator

     

  • Suggested answer
    Valantis Profile Picture
    6,735 on at
    Hi @Ogu,

    Confirm what said above.
    The ACS resource will not show in Copilot Studio until Meta approves your WhatsApp Business display name. Submit it for review in Meta Business Manager and once the status in ACS changes to Active you can go back to Copilot Studio, refresh and the resource will appear.
     

     

    Best regards,

    Valantis

     

    ✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

    ❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

    🏷️ For follow-ups  @Valantis.

    📝 https://valantisond365.com/

     

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