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Unable to Connect in Bot Console (MS Virtual Agent)

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Posted on by Community Power Pla... Microsoft Employee

Hi Team,

I have tried to create a Bot as per Documentation but i get this Error : "Unable to Connect" in the Bot Console after Creation.

Can somebody please help me or advice me to resolve this issue !!

The Screen Shot of the Error is attached hereby.

Many Thanks

Pritam

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JoeGill 175 on at

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Sorry not seen that. It looks like a timeout. I assume you selected "Start over with latest content"
Joe

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Diganta Microsoft Employee on at

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Hi,

Did clicking on "Start over with latest content" helped? If not, please share your test botID. To get the botID, go to Deploy > Custom website > See the botID GUID in the HTML under "Copy the code". See the attachment for a screenshot.

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Community Power Pla... Microsoft Employee on at

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Hi,

Thank you for your response.

I have tried starting the conversation by clicking on "Start Over" at the top .But no Luck !!! This was a fresh Bot Created to test the Capability of Power Automate Platform.

Any Idea Further ?!

Thanks & Regards
Pritam

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Community Power Pla... Microsoft Employee on at

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Hi,

Thank you for your response.

The solution that you currently suggest is the procedure to deploy the Bot on a Channel precisely , which as per your kind advice is hosting it on your Web Page (By Embedding your Code into your Custom Application).

However, for the above scenario to work the Bot must first be responsive on its Testing Phase.And that is where i am stuck !!

Please let me know if you have any other thoughts.

Thanks & Regards
Pritam

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Diganta Microsoft Employee on at

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Please share your test botID for us to investigate further. See instructions to get botID in my previous comment. Thank you!

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Community Power Pla... Microsoft Employee on at

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Hi ,

Sure.

The Bot ID : 7f109be3-f5ea-4c49-bc96-f6aa4b15a81d

Thank you for doing this ! 🙂

Thanks & Regards
Pritam

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MaryT0905 170 on at

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@Diganta @ggupta I am experiencing this issue as well. My Bot ID is dc4fc5ae-9088-4ff7-983c-debe1b8150da. Can you please help me resolve this issue?

Thank you!

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nellyfrom 28 on at

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Having same issue. Bot was working for initial half hour after installation and is now displaying "unable to connect".

Please help
<!DOCTYPE html><html><body><iframe src="https://powerva.microsoft.com/webchat/bots/16b882e5-a541-4f73-951d-993955597d51" frameborder="0" style="width: 100%; height: 100%;"></iframe></body></html>

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JoeGill 175 on at

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It is working for me - glitch maybe?
Joe

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nellyfrom 28 on at

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Thanks - rebooted my PC and working now

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