Work IQ MCP Issues

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Posted on by SK-11031031-0

We would like to check if there is any issue with fetching of the attachments from email from Work IQ MCP Servers.

We were just exploring the features and we add it as tools in a basic copilot studio agent and when tried to fetch the attachments, getting below errors, we just want to understand if we are missing something or its a known issue as of now:

However, when attempting to retrieve attachments from one of these emails, the system reported that the resource was not found for the segment requested. This means the attachment could not be located or accessed from the email at this time.
The original email and its replies mention schema backup files as attachments, but attempts to retrieve these attachments resulted in an error: "Resource not found for the segment." This means the attachments are not accessible for download, or the files are not available in the mailbox at this time.

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Calling actions from Copilot Studio

Autonomous agents

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Valantis 6,286 on at

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Hi @SK-11031031-0,

did you also add the Work IQ Mail MCP and the tool inside are activated also?

Best regards,

Valantis

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SK-11031031-0 28 on at

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Yes, it is enabled

Also, Can you please confirm that these tool would be available in tools in the topic ?

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Valantis 6,286 on at

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Hi @SK-11031031-0,

If I understand correctly, you'd like to add this tool within a specific Topic and the issue is that while you can see it, you're unable to add it directly at that level.

This is expected behavior: MCP servers in Copilot Studio are configured at the agent level as Tools, rather than as individual Topic nodes (such as "Draft an Email Message").

When you attempt to add it within a Topic, the system will redirect you to the Tools section, where it adds the MCP IQ MAIL server.

Best regards,

Valantis

✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

🏷️ For follow-ups @Valantis.

📝 https://valantisond365.com/

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Valantis 6,286 on at

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Hi @SK-11031031-0,

Just wanted to check in and see if everything is working now. If you still need any help, feel free to let me know.

Also, if the issue is resolved, it would be great if you could mark the answer as solved so others with the same question can find it easily.

Thanks and have a great day!

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SK-11031031-0 28 on at

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No, it is not working.
Is there any work around to query m365 ecosystem (Outlook, Teams, Sharepoint & Onedrive) to find and export attachments.

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Valantis 6,286 on at

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Hi @SK-11031031-0,

not sure if you mean somethink like that but. You can use Microsoft Purview eDiscovery to search and export attachments across Outlook, Teams, SharePoint, and OneDrive. Here’s what to do:

Create an eDiscovery case in the Microsoft Purview compliance portal.

Run a content search across mailboxes, Teams, SharePoint, and OneDrive.

Use filters like hasattachment:true or file extensions to target attachments.

In export options, enable Access links (cloud attachments) to include linked files.

Export results as PST/MSG for emails and native files for SharePoint/OneDrive.

You can then download the export from the Process Manager page.

Best regards,

Valantis

✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

🏷️ For follow-ups @Valantis.

📝 https://valantisond365.com/

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Valantis 6,286 on at

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Hi @SK-11031031-0,

Just wanted to check in and see if everything is working now. If you still need any help, feel free to let me know.

Also, if the issue is resolved, it would be great if you could mark the answer as solved so others with the same question can find it easily.

Thanks and have a great day!

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Valantis 6,286 on at

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@SK-11031031-0 If you still need any help, feel free to let me know.

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