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Power Platform Community / Forums / Copilot Studio / Twilio Whatsapp and Co...
Copilot Studio
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Twilio Whatsapp and Copilot Agent messaging issues

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Posted on by Microsoft Employee
 I have a Twilio WhatsApp workstream connected to a Copilot Agent. This Copilot Agent asks a few basic questions before transferring to an agent, but messages get sent twice, the order is wrong or questions are skipped. 

As seen, the question is triggered twice instead of only once

 
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I have the same question (0)
  • Michael E. Gernaey Profile Picture
    53,963 Moderator on at
     
    Normally this occurs if you are triggering the same nodes 2 times. So your topic is triggering 2 times.
     
    What do you have set as the OnActivity and what are you doing to trigger this Topic to begin with?
     
     

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