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Dynamics 365 app for outlook - Failing to install

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Posted on by Wouter_K

Hello,

Since a little while we get an error when installing the Dynamics 365 app for outlook. Tried in different tenants. Always seems to fail. See screenshots.

SCRDyn365 outlook install fails.png

SCRDyn365 outlook install fails 2.png

Good to know: We have not installed any dynamics modules ( like sales, customer service) in the environments.

Any suggestions are most welcome..

Kr Wouter

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Building Power Apps

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chepsilon 2 on at

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Hello!
Has anyone an answer on the issuer?
I dealt with the exact same error, but I can configure the App successfully.

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PhuongLe 2 on at

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I has had also the exact same issue. 😞

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gulshankhurana 1,397 Moderator on at

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Hi

The same issue was discussed in another forum on 7th March so, to investigate, I tried installing it myself in my dev environment which doesn't have any Dynamics modules installed, I also encountered the same error. As I was keeping an eye on the issue, I noticed the next day on 8th March that an update (version 1.2.402) was available so I tried again. Here's what I found:
When an installation was in progress, it showed that it was trying to install two versions (1.2.28.0 and 1.2.402). The first one failed but the 1.2.402 one succeeded. However, overall it still showed as installation failed. (Just as shown in the screenshot in the original post).

Please ignore that error message if the latest version installation succeeds and proceed with the next steps. Go to advance settings of that environment and you'd notice that you're now able to see D365 App for Outlook and you'd be able to continue with the rest of the steps to enable it for your users.

I hope this information helps. Please give it a thumbs up 👍🏻 if you appreciate my efforts.
If my answer helped you resolve your issue then please also mark it as a solution ✅ so that it helps others experiencing the same problem.

Kind regards
Gulshan

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ADPerkin 46 on at

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Me too - getting same problem:

AppforOutlookAnchorSolution
NotProvided
Cab file required for importing solution with name AppforOutlookAnchorSolution and publisher name microsoftdynamics.

Error code
-2146863614

Will check if it has actually installed as per solution but needs sorting my Microsoft.

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ADPerkin 46 on at

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As per solution it does seem to let you progress and add the users. But not ideal.

Thanks Gulshan..

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BluFin.S 56 on at

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Hello, sorry to resume this post but today 25th August 2024 i am still facing the same issue... but i can't see Dynamics 365 icon in the Outlook 365 classic ribbon anyway...

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SB-04101101-0 2 on at

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I was seeing that message just now and wondering what was happening. As stated, in fact everything else carries on fine. But I wasted an hour worrying about it for nothing and it's really annoying. Can't Microsoft, six months later, fix it?

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