GenAI From PDF giving Error message in Teams but not in Copilot Studio test chatbot

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Posted on by Emilysmi

Hi,

I have two different sources for GenAI in an HR bot that I have built.

The first is Sharepoint pages and the second if a PDF of FAQs.

I have uploaded the PDF and have waited for it to index to Dataverse and it works as expected in the test chatbot in Copilot Studio and returns answers from both the Sharepoint pages and the PDF.

I have published the bot to Teams and and it set up to use manual auth.

In teams, the GenAI answers from the Sharepoint pages work fine but any GenAI answers from the PDF return an error.

"Sorry, something unexpected happened. We’re looking into it. Error code: SystemError."

What am I doing wrong?

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nesrivastava Microsoft Employee on at

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It seems to be an issue. Can you open a support request so this can be investigated in more details?
Get Help + Support in Power Platform - Power Platform | Microsoft Learn

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degon 6 on at

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Hi !

I have exactly the same issue ! Everything was going well, but since few days there is multiples errors.

When I delete PDF sources everythings is OK.

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Emilysmi 12 on at

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I have raised a MS Support ticket for this so hopefully we have a resolution soon!

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degon 6 on at

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I have an original issue with PDF sources : in copilot studio we can click on quotes, but not in Teams...
I've opened a first support ticket 05/04/24.
Using a Copilot Studio chatbot in Teams is not reliable... 😞

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