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Copilot Studio
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Suggested prompt not showing in M365 Copilot Desktop App

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Posted on by CU08050305-1
Can someone help me, please?
 
I’m using Copilot Studio and have published my agent in MS Teams and M365 Copilot. I added suggested prompts, and they are showing correctly in Teams, but not in the M365 Copilot desktop app.
 
The strange thing is, when I log out and sign back in, the suggested prompts appear in M365 Copilot. However, once I close and reopen the app, the suggested prompts disappear again.
 
Does anyone know why this is happening or how to fix it?

Can someone help me, please?

I’m using Copilot Studio and have published my agent in MS Teams and M365 Copilot. I added suggested prompts, and they are showing correctly in Teams, but not in the M365 Copilot desktop app.

The strange thing is, when I log out and sign back in, the suggested prompts appear in M365 Copilot. However, once I close and reopen the app, the suggested prompts disappear again.

Does anyone know why this is happening or how to fix it?

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Categories:
Publish & channel management
I have the same question (0)
  • Prasad-MSFT Profile Picture
    Prasad-MSFT Microsoft Employee on at
    This usually happens due to a caching or state sync problem in the Copilot desktop client.There is currently no permanent fix available. As a workaround, logging out and back in will temporarily restore the prompts.
    You can try clearing the Copilot desktop app cache or using the web version, where this issue is less common.

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