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Power Platform Community / Forums / Copilot Studio / When clicking a link, ...
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When clicking a link, can it refresh on the same page and persist the chat session?

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Posted on by jdriscollpro 24

My use case is as follows:

1. User clicks link on PVA chat

2. Link refreshes in same page

3. Chat session persists (I have code for that found here: https://powerusers.microsoft.com/t5/General/Keep-bot-conversation-when-user-change-website-page/m-p/1520004 )

 

But the problem is that links open in a new page, and does not seem to persist chat session on the new page. Is there an alternative to this that would work?

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Calling actions from Copilot Studio
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  • Suggested answer
    thehetz Profile Picture
    thehetz 23 on at
    I realize this is an old post but adding a potential answer for others in the future.
     
    Have you looked into using the bot framework SDK?  This situation sounds familiar to one that we encountered when using a Copilot Studio agent for a website chat agent.  Have a look at the post I created with the solution that we arrived at: Persisting Copilot Studio bot session.
     
    Essentially you need to save the session tracking ID in a session variable in client-side java script.

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