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Power Platform Community / Forums / Copilot Studio / SharePoint Knowledge s...
Copilot Studio
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SharePoint Knowledge source - Folder

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Posted on by 31
Hi All,
 
I am trying to build an agent which answer user queries related to different HR policy documents based on files uploaded in SharePoint Library and within the library there are different folder like Travel, Health, Training, leaves etc.
 
Accordingly, I have created different Topic specific to document type/Folder name and added generative answer node to the topic and add data source as that specific folder for that specific topic which will ingest all the documents within that folder and added description for topic trigger with trigger type when agent chooses so that agent well identified which folder it needs to look for instead of searching entire library. while few days back it was working fine but now it not working and always going to fall back.
 
Solution Tried:
 
1. Tried deleting the knowledge source Folder from agent Home page and also from Topic Generative Node that was selected and re-added it through Native SharePoint option (Not from Upload section) - No Success
2. Created a new agent with same configuration - No success
3. Deleted the knowledge source Folder from agent Home page and also from Topic Generative Node and added Entire Library as knowledge source Instead of folder- Success
 
 
Could someone guide what could be the issue and also what would be the right approach to proceed to avoid future roadblocks or inconstancy in solution. Also, the agent sometime retrieves data from images also while sometimes it does not fetch considering SharePoint limitation Images is not a supported type for knowledge source.
Screenshot 2026-01-13 154532.png
I have the same question (1)
  • chiaraalina Profile Picture
    1,581 Super User 2026 Season 1 on at
    HI
     
    To help troubleshoot this issue better, could you please share this (screenshot):
     
    1. Showing the SharePoint folder knowledge source, including the folder path and status.
    2. Topic with the Generative answer node. Showing the selected data source. 
     
    Thanks!
  • AL-11110717-0 Profile Picture
    31 on at
     
    Thank you for your response.
     
    Please find the screenshot of folder path : Folder path : https://celebaltech.sharepoint.com/sites/RPATutorials/Celebal%20Test/HR%20Policies
    UserQ.png
    Folder path.png

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