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Power Platform Community / Forums / Copilot Studio / PVA Bot duplicate replies
Copilot Studio
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PVA Bot duplicate replies

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Posted on by 3

Hi PVA Community,

 

This is regarding PVA Bot connected with Facebook Channel via Omnichannel, the issue is regarding duplicate replies sent by PVA Bot every initial message/first message. Please see image bellow:

 

MarkTiczon_2-1616665150100.png

 

 

In PVA no issues when testing the bot.

MarkTiczon_1-1616665084313.png

 

Thank you in advance,

Mark

 

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I have the same question (0)
  • Verified answer
    Michael Vakoc Profile Picture
    Microsoft Employee on at

    Hi @MarkTiczon, this is a known issue and we are releasing a fix for this in the next days/weeks. I will also message you directly to understand the urgency with which you need to have this resolved as there are some options we have. 

    Best, 
    Michael

  • MarkTiczon Profile Picture
    3 on at

    Hi @mivakoc, thank you for the information, is there any workarounds for this issue?

     

    Regards,

    Mark

  • Jcook Profile Picture
    7,783 Most Valuable Professional on at

    What’s the status on this. Is your issue fixed @MarkTiczon ?

  • Michael Vakoc Profile Picture
    Microsoft Employee on at

    Hi @Jcook

    The general fix for this will be rolled out later in the year. We are working with Mark to onboard him to our private If you have customers who need the fix, please let me know and we can chat offline. 

    Best, 
    Michael Vakoc

  • LeonardoPTY Profile Picture
    8 on at

    Hi,

    I have a customer who has the same problem and urgently need to have the problem fixed. 

    Can help me fix this problem?

     

    Leonardo. 

     

  • Michael Vakoc Profile Picture
    Microsoft Employee on at

    Hi @LeonardoPTY, reaching out to you via private message

    Michael

  • LeonardoPTY Profile Picture
    8 on at

    Thanks, i send the info in a minutes

  • luismarianoz Profile Picture
    Microsoft Employee on at

    Hi @mivakoc Do you have any update about this fix ?

     

    Thanks

  • sumanrawat Profile Picture
    4 on at

    Thanks for this helpful information!

  • AlinaMartin Profile Picture
    on at

    Hi, 
    I was wondering if there was an update published or how to correct this issue.  I am currently having this issue with a PVA Chat Bot. 

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