web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Power Automate - Building Flows
Unanswered

Using Dynamics 365 queues in an email message

(0) ShareShare
ReportReport
Posted on by
I'm using a Dataverse connector to add a new row to the Email Messages table in Dynamics and setting the Email Activity Parties for From and To. The From should be a queue mailbox, and I'm setting it like this: 
 
{
"participationtypemask": 1,
"partyid@odata.bind": "queues(GUID goes here)"
}
 
Error being returned is: URL was not parsed due to an ODataUnrecognizedPathException. Resource not found for the segment provided in the URL.
 
I've checked capitalisation and pluralisation of the entity name, and queues is correct. I've tried it with and without the preceding /. I've checked the GUID, and a straight API call in the browser with the entity name and GUID returns the correct information. I can use Get a row by ID in the flow to pull the queue information, I just can't get it to send the email from the queue. 
 
Is there something else I'm missing? First time trying to create the email from CRM in the flow instead of just Outlook, but I don't think I can use the queue mailbox with Outlook.
I have the same question (0)
  • Suggested answer
    Nived_Nambiar Profile Picture
    18,029 Super User 2025 Season 2 on at
    Using Dynamics 365 queues in an email message
    Hi,
     
    May be an issue with lookup column value setting, refer below post to know how to resolve it.
     
     
     
    Thanks & Regards,
    Nived N 
    LinkedIn: Nived N's LinkedIn
    YouTube: Nived N's YouTube Channel
    Blog: Nived Nambiar's Blogs
     Found my answer helpful? Please consider marking it as the solution!
     Your appreciation keeps me motivated. Thank you!

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Chiara Carbone – Community Spotlight

We are honored to recognize Chiara Carbone as our Community Spotlight for November…

Leaderboard > Power Automate

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 560 Super User 2025 Season 2

#2
Tomac Profile Picture

Tomac 347 Moderator

#3
Expiscornovus Profile Picture

Expiscornovus 262 Most Valuable Professional

Last 30 days Overall leaderboard