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Reactions analytics showing [REDACTED] for agent's response

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Posted on by PS-21041550-0

As we are starting to roll our first agent, we collected a negative reaction and in attempting to analyze it, see that the agent response is showing as [REDACTED]. This is what is in the JSON in the Dataverse entry for this chat, so the agent is redacting its own response in logging. Is this a setting somewhere or a bug?

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Haque 3,653 on at

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Hi @PS-21041550-0,

"[REDACTED]" shown in the Dataverse - indicates agent or the platform is intentionally masking or redacting the response content in the logs for privacy, security, or compliance reasons.

There is a chance - environments or Copilot Studio configurations have data redaction enabled to prevent sensitive or personal information from being stored in logs or telemetry. Can we check if there is a data redaction or privacy setting enabled in your Copilot Studio environment or tenant that controls logging of agent responses.

I am sure some clues I tried to give. If these clues help to resolve the issue brought you by here, please don't forget to check the box Does this answer your question? At the same time, I am pretty sure you have liked the response!

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PS-21041550-0 18 on at

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I think I found my issue - it's because I'm using Sharepoint as a knowledge source. Per Control how transcripts are retained and accessed - Microsoft Copilot Studio | Microsoft Learn: "Agent responses that use SharePoint as a knowledge source aren't included in conversation transcripts."

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Vish WR 3,748 on at

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@PS-21041550-0

Thanks for sharing it here

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NK-20060140-0 7 on at

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Thanks @PS-21041550-0. It is quite a frsutrating limitation!

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