Power Platform Community Forum Thread Details

Copilot Studio - RowVersion mismatch error and object reference not set error with Generative Boosting

I've been bumping into the same problem with a Copilot I created back in November/December. It was working fine with Sharepoint/Generative Answers for a while. Then recently it stopped providing answers through the generative answers topic (just responds with blank).

I get this error occasionally when trying to disable/enable generative boosting.

HTTP Status:PreconditionFailed, ServiceRequestId: ab00ceab-436c-485b-9a84-c2a6079735ab [0x80060882:ConcurrencyVersionMismatch] The version of the existing record doesn't match the RowVersion property provided.

I get this error when saving any topic at all while Conversational Boosting topic's status is set to On.

Object reference not set to an instance of an object.

Diagnostic Trace Id: Trace id not available. Headers: {"cache-control":"no-cache, no-store","content-type":"application/json","x-cci-botdesignerserver-buildid":"2024.2.3.4184","x-ms-activity-vector":"00.01.00","x-ms-correlation-id":"2160496f-dd60-4d7c-b4d8-9e2b95e593ac","x-ms-islandgateway":"GA00000CD","x-ms-service-request-id":"312872f3-536e-4def-bbc7-e2c9fa523fbc"}

I feel that these errors are related to my Copilot's inability to generate answers anymore but I'm unable to pinpoint what's causing this. I've tried creating a new bot and copying the code for the gen boosting topic with no luck. Tried disabling/enabling but I'm unable to due to the errors.

One thing I've noticed is that the conversational boosting is constantly marked as being edited by me, even for days at a time. I noticed the problems start to occur more frequently as I switched to the web-based copilot studio as well.

Any help in diagnosing this would be highly appreciated! My Copilot went from being extremely useful to being a brick.

Quick Links

Leaderboard > Copilot Studio - Bot Administration