Allow customer to send multiple lines message

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Posted on by aMesquita

Hello,

Is it possible to allow customer to send multiple lines message ? For example with a multiline text box component.

Regards

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Answers (1)

aMesquita 32 on at

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Re: Allow customer to send multiple lines message

Hi @renatoromao,

Yes, now I have the "Open in Bot Framework" button.

Thank you so much.
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renatoromao 6,819 on at

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Re: Allow customer to send multiple lines message

Hi @aMesquita ,

The PVA team made some updates to fix this issue.

Can you please check if you can see the "Open in Bot Framework" button in your PVA now?

You should see it on the portal if you have full Prod or full Trial license. Thanks for flagging the issue and letting us know ASAP!
renatoromao 6,819 on at

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Re: Allow customer to send multiple lines message

Yes @aMesquita , I got it!

We already reported it to Microsoft, they are investigating again 🙂
aMesquita 32 on at

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Re: Allow customer to send multiple lines message

Hi @renatoromao

Thank you for your reply.

In the article it says "You must have a trial or full Power Virtual Agents license". I have a trial license.
renatoromao 6,819 on at

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Re: Allow customer to send multiple lines message

Hi @aMesquita / @nmk ,

As we talked in this article here (Solved: Re: I don't see "Open in Bot Framework" when in an... - Power Platform Community (microsoft.com)), you need a premium license to use Bot Composer
See call out in docs: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer
nmk 193 on at

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Re: Allow customer to send multiple lines message

@aMesquita

Hi,
I don't see any issues with mine. I never had any issues. Is it region specific?

I would advise you to raise a ticket with Microsoft.
renatoromao 6,819 on at

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Re: Allow customer to send multiple lines message

hi @aMesquita ,

Not yet, they are working on it yet.
aMesquita 32 on at

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Re: Allow customer to send multiple lines message

Hi @renatoromao
There is still no news for a possible fix to this problem?
Thanks
renatoromao 6,819 on at

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Re: Allow customer to send multiple lines message

Hi @aMesquita ,

The Microsoft team are investigating this issue, we are saw on the last week this problem. I will maintain you informed.
nmk 193 on at

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Re: Allow customer to send multiple lines message

Do you have a PVA for web license? or using PVA for Team?