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Allow customer to send multiple lines message

Posted on by 32

Hello,

Is it possible to allow customer to send multiple lines message ? For example with a multiline text box component.

Regards

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  • aMesquita Profile Picture
    aMesquita 32 on at
    Re: Allow customer to send multiple lines message

    Hi @renatoromao,

     

    Yes, now I have the "Open in Bot Framework" button.


    Thank you so much.

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Allow customer to send multiple lines message

    Hi @aMesquita ,

     

    The PVA team made some updates to fix this issue.

     

    Can you please check if you can see the "Open in Bot Framework" button in your PVA now?

     

    You should see it on the portal if you have full Prod or full Trial license. Thanks for flagging the issue and letting us know ASAP!

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Allow customer to send multiple lines message

    Yes @aMesquita , I got it!

    We already reported it to Microsoft, they are investigating again 🙂

  • aMesquita Profile Picture
    aMesquita 32 on at
    Re: Allow customer to send multiple lines message

    Hi @renatoromao 

     

    Thank you for your reply.

     

    In the article it says "You must have a trial or full Power Virtual Agents license". I have a trial license.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Allow customer to send multiple lines message

    Hi @aMesquita / @nmk ,

     

    As we talked in this article here (Solved: Re: I don't see "Open in Bot Framework" when in an... - Power Platform Community (microsoft.com)), you need a premium license to use Bot Composer
    See call out in docs: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-bot-framework-composer

  • nmk Profile Picture
    nmk 106 on at
    Re: Allow customer to send multiple lines message

     @aMesquita 

    Hi,

    I don't see any issues with mine. I never had any issues. Is it region specific?

     

    nmk_0-1609827117927.png

     

    I would advise you to raise a ticket with Microsoft.

     

     

     

     

     

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Allow customer to send multiple lines message

    hi @aMesquita ,

     

    Not yet, they are working on it yet.

  • aMesquita Profile Picture
    aMesquita 32 on at
    Re: Allow customer to send multiple lines message

    Hi @renatoromao 

    There is still no news for a possible fix to this problem?

    Thanks

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Allow customer to send multiple lines message

    Hi @aMesquita ,

     

    The Microsoft team are investigating this issue, we are saw on the last week this problem. I will maintain you informed.

  • nmk Profile Picture
    nmk 106 on at
    Re: Allow customer to send multiple lines message

    Do you have a PVA for web license? or using PVA for Team? 

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