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Hi ,
Is the message "Sorry I don't understand" also a system generated message.
any possibilities that this message can be changed.
thanks,
hi @sthankakrishna ,
Yes, you can use the System Fallback following this documentation here: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic?WT.mc_id=BA-MVP-5003806
Let me know if you need anything else.
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