Action tools suddenly not connected

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Posted on by CU15090955-0

I created an agent in Copilot Studio. I published my agent to Teams channel. I didn't do anything in my copilot studio. I just tried to test it through Teams, but today I check my agent through Copilot Studio and see my Action Tool is not connected (picture 1). Why does this happen? How to resolve this? Thanks in advance!

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Sunil Kumar Pashikanti 2,318 Moderator on at

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Hi @CU15090955-0,

This is expected behavior.
Action tools in Copilot Studio rely on Power Platform connections, which can disconnect due to token expiry, connector updates, or environment/user context changes, even if you didn’t modify the agent.

Fix: Open the action --> reselect or re‑authenticate the Word Online (Business) connection --> save --> republish the agent.
Best practice: Use a shared service account connection instead of a personal one to avoid unexpected disconnects.

✅ If this answer helped resolve your issue, please mark it as Accepted so it can help others with the same problem.
👍 Feel free to Like the post if you found it useful.

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CU15090955-0 95 on at

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Hi,

How long does it usually take for a token to expire? Thanks in advance.

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Sunil Kumar Pashikanti 2,318 Moderator on at

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Hi @CU15090955-0,

There’s no single fixed time, but most Power Platform connector access tokens expire in ~1 hour.

What actually happens in practice:

Access token: ~60 minutes
Refresh token: typically days to ~90 days (rolling), unless invalidated
Re‑auth can happen earlier due to:

Password change
MFA / Conditional Access policy changes
Connector or environment updates
Personal (non‑service) account used for the connection

Why you saw this:
Even though you didn’t change anything, the stored connection lost its valid token and Copilot Studio flagged the action as disconnected.

Best practice:
Use a shared service account + dedicated connection to minimize unexpected expirations.

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Valantis 6,735 on at

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Hi @CU15090955-0,

short question. after you try to trigger the tool throw chat. does it ask you to connect to it? or it throws error?

did you add the tool manualy or created the agent throw description. if you create the agent throw description you will need to click on the tool and connect it manually.

click the drop down and connect if you didnt do that already.

Best regards,

Valantis

✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

❤️ If it didn’t fully solve it but was still useful, please click “Yes” on “Was this reply helpful?” or leave a Like :).

🏷️ For follow-ups @Valantis.

📝 https://valantisond365.com/

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Valantis 6,735 on at

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Hi @CU15090955-0,

Just wanted to check in and see if everything is working now. If you still need any help, feel free to let me know.

Also, if the issue is resolved, it would be great if you could mark the answer as solved so others with the same question can find it easily.

Thanks and have a great day!

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Valantis 6,735 on at

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@CU15090955-0 If you still need any help, feel free to let me know.

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