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Add Author and BOT response if conversation dropped

Posted on by 91

Hi, 

 

I have some general questions about PVA:-

 

1. How can I share my designed Topics to my colleague? So that they have same author right to edit the content?

2. When user interact with BOT,in the half way he away. Does the BOT response (as per designed topics) after he come back and continue his conversation? How long BOT will dropped the conversation if no response? Anywhere I can check the setting?

 

Thanks for guidance!!

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  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Add Author and BOT response if conversation dropped

    Hi @Leeyong88 ,

     

    1- It's not available yet, but maybe this month will be available.

    https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/multiple-users-edit-topics-at-same-time-within-bot

     

    2- The user ends the chat session.
    When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

    https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-billed-session

     

    I already submitted an idea to maintain or to recover the chatbot history, you can vote here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-Power-Virtual-Agents/idi-p/564478

     

     

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