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How to get a phone number

Posted on by 5

Hi, guys!

Are there any solution to get the customer's phone number that contact us by mobile, without asking him? I don't know if the Power Virtual Agent have context variables or something like that, this would be useful.

 

I need to identify the customer on future contacts.

 

Thanks!

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  • prince_i4d Profile Picture
    prince_i4d 5 on at
    Re: How to get a phone number

    Thanks for reply, @renatoromao !

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: How to get a phone number

    Hi @prince_i4d ,

     

    No, and it will be not possible from my perspective. Why?

    Because this is private information and there is no way to get it from websites or something like that without asking the user. (mainly for data protection law)

     

    But if you want, you can create your idea here: https://aka.ms/pva/community/ideas 

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