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Power Platform Community / Forums / Copilot Studio - General / When handing to a live...
Copilot Studio - General
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When handing to a live agent , how to push auto acceptance of chat session to live agent .

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Posted on by roshnisharma

Hello All, I would like to push auto acceptance of chat session to live agent by power virtual agent .currently live agent needs to explicitly click on accept incoming chat .

is there a way for PVA to automatically hand over chat to live agent .

thanks in advance .

Roshni .

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