Power Platform Community Forum Thread Details

Hello, I have been troubleshooting access for a D365/PowerApps user. He can log into PowerApps and D365 successfully but not see his own environments. Has an E3 and a Sales Pro license. I am not sure if there is a specific security role that he should have at this point. Any ideas? See attached screenshot, it's the "Build apps with Dataverse (0)" tab.

Thanks!

Categories:

Building Power Apps

Microsoft Dataverse with Power Apps

Hi, @AH-31052106-0

Let's first check licensing: Probably, an E3 license plus Dynamics 365 Sales Professional gives access to apps, but not automatically to environments. To see environments, the license must include a recognized Power Platform or Dynamics 365 service plan (troubleshoot).

Second, the environment security group: If the environment is tied to a security group, the user must be a member of that group. Otherwise, the environment won’t appear in their list.

Third, the security roles: Let's make sure, the user needs at least one Dataverse security role assigned in that environment (e.g., Environment Maker, System Administrator, or a custom role), even we have the right license.

Finally, Let's use diagnostics tool: Power Platform Admin Center has a built-in user access diagnostics tool that will flag missing roles or group memberships. You can give a run.

However, I suspect, in your case, the missing piece is almost certainly a security role assignment in the environment. Without it, the user won’t see the environment even though they can sign in.

I am sure some clues I tried to give. If these clues help to resolve the issue brought you by here, please don't forget to check the box Does this answer your question? At the same time, I am pretty sure you have liked the response!