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I need to capture the current URL from my OMNICHANNEL bot embedded script and pass that url as a context variable in pva .
@HenryJammes I am able to get the URL However How can I pass that variable into PVA from my widget script provided by Omnichannel?
I just want to fetch the url However I dont wan to use custom script. Is there a way we can use our embedded script provided by Omnichannel ?
Have a look at this article that @remidyon wrote, I think it's fairly similar to what you're trying to achieve:
The Secret Power of Virtual Agents | LinkedIn
Also see this from the Dynamics 365 Omnichannel for Customer Service documentation: Configure context variables for bots | Microsoft Learn
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