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unable to open pdf file

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Posted on by lras1202

Has anyone seen this error message before?

{"error":{
 "code": "generalException",
 "message": "Error from Office Service. Url=https://wordcs.osi.office365.us:973/wordca/wordconversionservice.svc/rest/ConvertFileUrl HttpCode=ServiceUnavailable cert=subject:E=wwdcsse@microsoft.com, CN=OneDriveToWord-USGov, OU=Office Service Infrastructure, O=Microsoft Corporation, L=Redmond, S=Washington, C=US;thumbprint:57BB4D0C21258BFB985BCAE1D5BBF6AD3281C737 ResponseHeaders=Date: Thu, 28 Jan 2021 18:01:47 GMT\r\nServer: Microsoft-IIS/10.0\r\nX-Powered-By: ASP.NET\r\n",
 "innererror": {
 "code": "OfficeConversion_ConverterInternal"
 }
}}

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jinivthakkar 4,187 on at

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@lras1202 very hard to understand just from the error. Please explain the scenario, what is the action, what are you trying to do, when is the flow failing?

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lras1202 52 on at

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Sorry about that.

I have a SharePoint document library and I used a Word document with Quick Parts on there for template. I have a workflow converting word document to PDF file. In PowerApps, there is a button on the form to open the word document in PDF file. It has been working for months. Just starting today, when I tried to open pdf file, this error is I have been getting. Thanks for helping!
No errors from workflow.

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manuelstgomes 6,643 on at

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Hi @jinivthakkar

This is indeed strange. Do you still see this issue?

Can you please share the Power Automate and obfuscate anything private that you can't share so that I can have a better understanding of what you're trying to do and the issues.

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel

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