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Applying a purchased license

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Posted on by MisterBates

I originally signed up (using a work account) for a free trial. My company has since purchased 5 authoring licenses and assigned one to my work account. Yet today I got an email stating "Your free trial of Power Virtual Agents will expire on March 31, 2023. Review subscription pricing and purchase a license to continue using your bots."

Is there anything that my IT department missed? They say they can see the following in the our Azure tenant:

1 Power Virtual Agent license (active)
5 Power Virtual Agent User Licenses (2 assigned, 3 available)

The 2 user licenses are assigned to myself and a support colleage.

Is there anything we need to do with the bot or with environment/solution setups?

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Pstork1 68,697 Most Valuable Professional on at

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The warning about the trial expiring won't check your other licensing to see if the trial is still needed. So if you have a PVA license assigned to you and a trial that is expiring you can just ignore the email about the trial as long as its the same account.

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HenryJammes on at

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Hi @MisterBates,
Your setup sounds good to me: your tenant has base PVA capacity, and your user has a user license - not sure if the data used to send the email was up-to-date when it was sent. Do you still get warning in the UI?
Henry

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MisterBates 39 on at

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Thanks both.

I don't know where I'd see a warning in the UI and there isn't one immediately apparent.
And I've checked my work account and can confirm I have a "Power Virtual Agent User License" subscription assigned to me account.

I should just ignore the email then?

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Pstork1 68,697 Most Valuable Professional on at

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If the warning is specific to the trial and that user has a valid license that was assigned, then yes you can just ignore the warning emails. The trial license will send them whether you have another license or not.

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