Announcements
I originally signed up (using a work account) for a free trial. My company has since purchased 5 authoring licenses and assigned one to my work account. Yet today I got an email stating "Your free trial of Power Virtual Agents will expire on March 31, 2023. Review subscription pricing and purchase a license to continue using your bots."Is there anything that my IT department missed? They say they can see the following in the our Azure tenant:
The 2 user licenses are assigned to myself and a support colleage.
Is there anything we need to do with the bot or with environment/solution setups?
The warning about the trial expiring won't check your other licensing to see if the trial is still needed. So if you have a PVA license assigned to you and a trial that is expiring you can just ignore the email about the trial as long as its the same account.
Hi @MisterBates,
Your setup sounds good to me: your tenant has base PVA capacity, and your user has a user license - not sure if the data used to send the email was up-to-date when it was sent. Do you still get warning in the UI?
Henry
Thanks both.
I don't know where I'd see a warning in the UI and there isn't one immediately apparent.
And I've checked my work account and can confirm I have a "Power Virtual Agent User License" subscription assigned to me account.
I should just ignore the email then?
If the warning is specific to the trial and that user has a valid license that was assigned, then yes you can just ignore the warning emails. The trial license will send them whether you have another license or not.
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