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I originally signed up (using a work account) for a free trial. My company has since purchased 5 authoring licenses and assigned one to my work account. Yet today I got an email stating "Your free trial of Power Virtual Agents will expire on March 31, 2023. Review subscription pricing and purchase a license to continue using your bots."
Is there anything that my IT department missed? They say they can see the following in the our Azure tenant:
The 2 user licenses are assigned to myself and a support colleage.
Is there anything we need to do with the bot or with environment/solution setups?
If the warning is specific to the trial and that user has a valid license that was assigned, then yes you can just ignore the warning emails. The trial license will send them whether you have another license or not.
Thanks both.
I don't know where I'd see a warning in the UI and there isn't one immediately apparent.
And I've checked my work account and can confirm I have a "Power Virtual Agent User License" subscription assigned to me account.
I should just ignore the email then?
Hi @MisterBates,
Your setup sounds good to me: your tenant has base PVA capacity, and your user has a user license - not sure if the data used to send the email was up-to-date when it was sent. Do you still get warning in the UI?
Henry
The warning about the trial expiring won't check your other licensing to see if the trial is still needed. So if you have a PVA license assigned to you and a trial that is expiring you can just ignore the email about the trial as long as its the same account.
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