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Getting the Conversation ID value from PVA to Power Automate

Posted on by 2

Hello everyone,

 

Quick question, is there a way to get the Conversation ID value of each chat session from PVA into Power Automate to then create Queries, uniquely label customer reviews etc?

 

I'm sorry if this has been asked before, I couldn't find any similar questions.

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  • Getting the Conversation ID value from PVA to Power Automate

    The 

    Key here is user authentication because without that it will not be possible to read the users last conversation data.

    Also, I beleive conversation history stores data upto a Month only, so the user has to have made their last interaction with the bot within that timespan.

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Getting the Conversation ID value from PVA to Power Automate

    Resurfacing this thread to suggest 2 workarounds:

    1) In the new PVA unified authoring canvas (currently in public preview)

    For chatbots created in the new authoring canvas, you can get the conversation id directly from the system variables:

    HenryJammes_0-1669409107541.png

    2) In the production version of PVA, using Bot Framework Composer

    Open the PVA bot with Bot Framework Composer:

    HenryJammes_1-1669409192917.png

    Create a new dialog (e.g. GetConversationId)

    HenryJammes_2-1669409349518.png

    In the dialog, under "Dialog Interface", add a new Output.
    With a key name, e.g. "conversationId" and of type "string".

    HenryJammes_3-1669409448820.png

    In BeginDialog, add a new node of type "Set a property" (under "Manage properties"), and define it with:

    Property: dialog.result.conversationId

    Value: =turn.activity.conversation.id (even if it's not auto-suggested)

    HenryJammes_0-1677771797107.png

     

    In Bot Framework Composer, the final step is to publish the bot:

     

    HenryJammes_5-1669409707196.png

    Back in Power Virtual Agents, in a topic, you can select "Redirect to another topic" and select the "getConversationId" dialog.

    The conversationId variable will be available as an output:

    HenryJammes_6-1669409928357.png

     

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Getting the Conversation ID value from PVA to Power Automate

    Hi @Ledius ,

     

    Unfortunately, not yet.

    You can see a workaround here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-to-a-conversation-with-a/m-p/564087

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