web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Welcome to the Power Platform Communities
Season of Giving Solutions is Here!
Explore Copilot Studio Forums, Blogs & Galleries!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Automate / Internal error from IC...
Power Automate
Unanswered

Internal error from ICM connector

(0) ShareShare
ReportReport
Posted on by ruimin Microsoft Employee

I'm trying to create an ICM by Power Automation by using "Create or update an ICM incident". However, I got the 500 error message. Any hints?

 

Error Details

Start time
Jul 9, 03:12 PM (1 minute ago1 min ago)
Duration
00:01:31
Error
Action 'Create_or_update_an_IcM_incident' failed
Categories:
Using connectors
I have the same question (0)
  • sonduong Profile Picture
    sonduong Microsoft Employee on at

    Hi Johnny,

    can you share this internal doc link with me?  

     

    thanks

    Son

  • sonduong Profile Picture
    sonduong Microsoft Employee on at

    Hi Ruimin, can you share with me the internal doc to use the IcM connector?  email v-sonduong@microsoft.com

     

    Thanks

    Son

  • jakau Profile Picture
    jakau Microsoft Employee on at

    @ruimin @Johnnyg

    can you share with me the process to use the IcM connector?  email: jakau@microsoft.com

    We are using “Customer IcM Connector” in some of our power automate flows (MS Pro Dev – environment), wherein we are using some actions such as “get_incident”, “create_incident” etc of this customer IcM connector.

     

    Now, as the per url - @IcM connector (sharepoint.com), this custom IcM connector is going to be retired on May 31, 2023 and being replaced with new “Incident Automation”. So, could someone please help me in understanding the process how can we connect with new IcM connector, what exactly we need to change in exsiting power automate flows (where customer IcM connector was being used) to use this new “Incident Automation connector” in our power automate flows.

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities
Season of Giving Solutions is Here!
Explore Copilot Studio Forums, Blogs & Galleries!

Quick Links

Forum hierarchy changes are complete!

In our never-ending quest to improve we are simplifying the forum hierarchy…

Ajay Kumar Gannamaneni – Community Spotlight

We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Automate

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 501 Super User 2025 Season 2

#2
Tomac Profile Picture

Tomac 323 Moderator

#3
abm abm Profile Picture

abm abm 237 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Share your ideas and struggles with building Power Automate flows!
Survey: Power Automate mobile app
How to Ask for Help with Your Power Automate Workflow
Flows are not visible for users who sign in with their personal accounts
Start and wait for an approval action
Restore a deleted flow
List of actions cheat sheet for Power Automate Desktop
Question for everyone : How are you using Create Text GPT in AI Builder?
Welcome to the Power Automate forum!

Product updates

Microsoft Power Platform Community release plans