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Support ticket not responded, lack of experience and competence from support

Posted on by 681

Hi there,

 

In the beginning of September, after 2 months trying to get an answer from the Support Community, I was advised to open a ticket to get Microsoft Support.

 

So, I did it and since then, I have weekly communication with the Garikapati Deepa - SONATA SOFTWARE NORTH AMERICA -, where we had a video call and I supplied all the info requested, so the issue could be replicated.

 

Today, 09/10/23, the issue still persist and I have no answer of what is happening and what I received today was the following:

"Internal Ticket was rejected, am in discussion with my internal team regarding this"

 

So, since beginning of July, when I spotted the issue about the date picker sending the date through an email and when passing through a flow, the date passed is a day earlier, nothing has happened to be sorted. 

 

My support is coming from India and the environment is different.

My work and environment is in the UK and apart of not having the latest features from PVA, this issue is the only reason we still didn't release our latest chatbot.

 

It's frustrating and irritating the lack of competence and professionalism.

 

When everything works, brilliant, but as soon as there is any issue, it's a daily nightmare.

 

Any help from someone that really knows what is doing would be appreciated.

 

Kind regards,


Fernando

 

 

 

Categories:
  • Verified answer
    fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes ,

     

    The only simple solution I found now is this one:

    On the second Compose component, change the formula to: 

    addDays(outputs('Compose'),1,'dd/MM/yyyy')

     

    This way, it will add one day to the date and will pass it through the flow and send to the email. Even so, that's a big bug that is probably related to the environment that is created and the Microsoft server the platform is server perhaps. Not sure, what it is exactly, but I believe the product owners will find the solution when possible.

     

    Cheers,

     

    Fernando

  • fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes ,

     

    If you create a new environment with UK settings, probably that will replicate the issue.

    I haven't got a clue what else can be done to sort out this bug.

     

    Cheers,

     

    Fernando

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Support ticket not responded, lack of experience and competence from support

    I still don't repro.

    Have you been able to identify where exactly the date starts changing?

  • fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes,

     

    Let me share my details here:

     

    My adaptive card:

     

     

     

    {
     "type": "AdaptiveCard",
     "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
     "version": "1.0",
     "body": [
     {
     "type": "TextBlock",
     "size": "medium",
     "weight": "bolder",
     "text": "Update or Upgrade Device and Policy Details",
     "horizontalAlignment": "center",
     "wrap": true,
     "style": "heading"
     },
     {
     "type": "Input.Text",
     "label": "Policy number",
     "style": "text",
     "id": "PolicyNumber",
     "isRequired": true,
     "errorMessage": "Policy Number is required"
     },
     {
     "type": "Input.Text",
     "label": "First name",
     "style": "text",
     "id": "FirstName",
     "isRequired": true,
     "errorMessage": "First Name is required"
     },
     {
     "type": "Input.Text",
     "label": "Last name",
     "style": "text",
     "id": "LastName",
     "isRequired": true,
     "errorMessage": "Last Name is required"
     },
     {
     "type": "Input.Text",
     "label": "Email",
     "style": "email",
     "id": "Email",
     "isRequired": true,
     "errorMessage": "Email is required"
     },
     {
     "type": "Input.Text",
     "label": "Phone Number",
     "style": "tel",
     "id": "PhoneNumber"
     },
     { 
     "type": "Input.Text",
     "label": "What's your device maker? (E.g. Apple, Samsung, LG)",
     "style": "text",
     "id": "PhoneMaker",
     "isRequired": true,
     "errorMessage": "Phone maker is required"
     },
     {
     "type": "Input.Text",
     "label": "What's your device model? (E.g. S20, Pro, Mini)",
     "style": "text",
     "id": "PhoneModel",
     "isRequired": true,
     "errorMessage": "Phone Model is required"
     },
     {
     "type": "Input.Text",
     "label": "What's your device memory capacity? (E.g. 128Gb, 256Gb, 1Tb)",
     "style": "text",
     "id": "MemoryCapacity",
     "isRequired": true,
     "errorMessage": "Memory capacity is required"
     },
     {
     "type": "Input.Date",
     "label": "Device purchase date",
     "id": "PurchaseDate",
     "style": "date",
     "isRequired": true,
     "errorMessage": "Purchase date is required"
     },
     {
     "type": "Input.Text",
     "label": "Where did you purchase your device?",
     "style": "text",
     "id": "PurchasePlace",
     "isRequired": true,
     "errorMessage": "Purchase place is required"
     },
     {
     "type": "Input.Text",
     "label": "What's your device IMEI number? (Press *#06# on your phone keyboard to find out)",
     "style": "text",
     "id": "ImeiNumber",
     "isRequired": true,
     "errorMessage": "IMEI number is required"
     },
     {
     "type": "Input.Text",
     "label": "Is there anything else would you like to add?",
     "style": "text",
     "isMultiline": true,
     "isRequired": true,
     "errorMessage": "Message is required",
     "placeholder": "Your message here",
     "id": "Message"
     }
     ],
     "actions": [
     {
     "type": "Action.Submit",
     "title": "Submit",
     "data": {
     "id": "1234567890"
     }
     }
     ]
    }

     

     

    2023-10-09 14.45.18 web.powerva.microsoft.com 2ac24c4f8407.png

     

    My flow:

    2023-10-09 14.13.46 make.powerautomate.com 302973a50cc6.png

    2023-10-09 14.14.02 make.powerautomate.com 393a6103b7c4.png

    2023-10-09 14.14.13 make.powerautomate.com 74ea3e2b9f0c.png

    2023-10-09 14.14.25 make.powerautomate.com a122a78e7b66.png

     

    So, when I choose the date on the adaptive card:

    2023-10-09 14.17.31 web.powerva.microsoft.com 44223a3e1d7f.png

     

    I receive the email of the request with the data the user input on the adaptive card which is:

     

    Phone number: 07666666666

    Phone maker: Mango
    Phone model: M20
    Phone memory capacity: 12Tb
    IMEI number: 123456


    Purchase date: 30/09/2023
    Purchase place: Currys

     

     

     

    As you can see, the date that I chose on the adaptive card is 01/10/23 and the date that passed through the flow and onto the email is 30/09/23.

    First Output that comes from PVA onto PA

    2023-10-09 14.35.46 make.powerautomate.com 16bf8bee9d6b.png

    So, how that happen?

     

    I can't change the environment to the US as all our systems use UK environment.

    If I take the date formula out, it doesn't make any difference

     

    The issue here is that it's always getting a day before when there is a date pick selection.

     

    On the classic version it works fine, but not on the new canvas.

     

    Cheers,

    Fernando

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @fernandosilva 

     

    Can you help me with the repro steps?

    The date doesn't move by one day for me, either in PVA or in Power Automate:

     

    HenryJammes_0-1696856066331.png

     

    Sharing my topic YAML:

     

    kind: AdaptiveDialog
    beginDialog:
     kind: OnRecognizedIntent
     id: main
     intent:
     displayName: Adaptive Card Date
     triggerQueries:
     - Adaptive Card Date
    
     actions:
     - kind: AdaptiveCardPrompt
     id: InlX3y
     card: |-
     {
     "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
     "type": "AdaptiveCard",
     "version": "1.5",
     "body": [
     {
     "type": "TextBlock",
     "size": "Medium",
     "weight": "Bolder",
     "text": "Input Form",
     "horizontalAlignment": "Center",
     "wrap": true,
     "style": "heading"
     },
     {
     "type": "Input.Text",
     "label": "Name",
     "id": "Name",
     "isRequired": true,
     "errorMessage": "Name is required",
     "placeholder": "Enter your name",
     "value": "Charlie" 
     },
     {
     "type": "Input.Date",
     "label": "Date",
     "id": "Date",
     "value": "2023-10-31"
     }
     ],
     "actions": [
     {
     "type": "Action.Submit",
     "title": "Submit"
     }
     ]
     }
     output:
     binding:
     actionSubmitId: Topic.actionSubmitId
     Date: Topic.Date
     Name: Topic.Name
    
     outputType:
     properties:
     actionSubmitId: String
     Date: Date
     Name: String
    
     - kind: SendActivity
     id: sendActivity_ngd4E4
     activity: |-
     Hi {Topic.Name}
     
     You selected date {Topic.Date} 
    
     - kind: SetVariable
     id: setVariable_v70wJJ
     variable: Topic.DateString
     value: =Text(Topic.Date)
    
     - kind: SendActivity
     id: sendActivity_UVSlLi
     activity: "String date: {Topic.DateString}"
    
     - kind: InvokeFlowAction
     id: invokeFlowAction_smpq7E
     input:
     binding:
     text: =Topic.DateString
    
     output:
     binding:
     date_output: Topic.DateOutput
    
     flowId: cdcecc56-a266-ee11-9ae7-000d3a370325
     latencyMessageSettings:
     allowLatencyMessage: true
     latencyMessage: Let me run some logic in the background... Hold on.
    
     - kind: SendActivity
     id: sendActivity_PZeGC0
     activity: "Date ouput from Power Automate: {Topic.DateOutput}"

     

    HenryJammes_1-1696856121166.png

     

  • fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes ,

     

    Yes, confirmed. I believe that was the second time that I was posting about it in the Community.

     

    Cheers,

    Fernando

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Support ticket not responded, lack of experience and competence from support

    Thank you @fernandosilva 

     

    Can you confirm the ticket is about the same issue as the one described here: Date output a day before the chosen date from Adap... - Power Platform Community (microsoft.com)? (just so I have full context)

     

    Henry

  • fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes,

     

    That's on my email:

     

    Wed 2023-08-16 01:20 PM

    Case 2308160050002753 Your question was successfully submitted to Microsoft Support TrackingID#2308160050002753

     

    Incident title:Date output a day before the chosen date from Adaptive Card form

     

    Cheers,

     

    Fernando

  • fernandosilva Profile Picture
    fernandosilva 681 on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @HenryJammes ,

     

    Yes I can, when the platform works.

     

    At the moment is just showing me a blank page loading nothing and that is also very upsetting.

     

     

    2023-10-09 12.50.28 support.serviceshub.microsoft.com 5a3fbad5c257.png

     

    Cheers,


    Fernando

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Support ticket not responded, lack of experience and competence from support

    Hi @fernandosilva 

     

    Sorry to hear this.

    Can you share the ticket number with me?

     

    Thank you

    Henry

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